1. You have the right to change products of equal value, if they have not been used or processed, within 14 calendar days of receipt. 2. In case of defective product, our company undertakes to replace the product you ordered. We inform you that our company is not responsible in case of loss or destruction of the product during the transfer of the return.
1. In case the online order has been completed but the product has not been shipped yet and you want to cancel it, you can send us a cancellation e-mail with the details of the order without having to state the reasons for the cancellation of the order.2. In cases of withdrawal, the customer pays the shipping cost for his return. Withdrawal means that the consumer can return the product if for any reason he changes his mind. All the customer has to do is call the Courier who delivered the parcel and give the parcel he received with the receipt and send it with RECEIVER CHARGE to the following address: Strikoudis, Vlali 9 (Kapani Market) Thessaloniki, 54624 , Greece. You have the absolute right to return the products you bought, free of charge and without being obliged to notify us of the reason why you wish the products returned, within ten (14) days from the date you receive them. Products made to order are excluded from the right of return. In case of return of products, your refund will be completed within thirty (30) days from the date of receipt of the products. In this case you will only be charged the cost of returning the products. Please note that returns are only accepted if the products you wish to return return are in the same condition in which you received them, ie without being damaged, damaged and other, along with the retail receipt or invoice. For the return of products must be sent by e-mail to email@example.comPlease make sure packaging of the shipment to be safe so as not to cause any damage during transport. In case the product has been shipped again you can cancel the order, if it is not a special order, by sending an e-mail to firstname.lastname@example.org with the details of the order. In this case you will have to bear the shipping costs of returning and returning the order.3. In case it is a special order (construction after your order) no return is made.